Deposit Terms and Conditions

At Trojan Canopies, we dedicate significant time, money, and effort to ensure our builds meet the highest standards. We understand that circumstances may arise requiring you to cancel your order. To ensure clarity, the following terms and conditions apply to any order cancellations:

Deposit Terms:

• A 40% deposit is required to secure your order. This deposit will be invoiced via email.
• Stock will not be allocated to your order until the deposit is received and cleared in our account.
• Failure to pay the remaining balance within 2 days of the invoice date may result in delays to your order’s lead time.

Cancellations

Cancellations within 30 days of the deposit being paid will incur a 10% charge of the initial deposit. After the 30-day period, 50% of the deposit will be retained, provided that our team has not commenced and completed the requested build.

If an order is cancelled within two weeks of the installation date, a 100% charge will be applied.

Refunds:

Refunds for cancellations, where applicable, will be processed within 10-15 business days from the cancellation date.