1. Information We Collect
We collect various types of information from you, including:
a) Personal Information
This is information that identifies you or could reasonably identify you. It may include:
- Name, email address, phone number, postal address
- Company name / business name (if applicable)
- Any other information you provide (e.g. through forms, contact requests, subscription to newsletters)
b) Transactional / Order Information
If you order products or request a quote, we may collect:
- Your shipping / delivery address
- Billing information
- Payment details (handled securely via third-party payment processors)
- Details of what you ordered or requested
c) Usage Data / Technical Information
When you visit the Site, we may collect certain technical data, including:
- IP address
- Browser type and version
- Time zone setting and location
- Operating system and platform
- Pages you view, links you click, and other navigation data
- Device information (e.g. mobile / desktop)
d) Marketing / Communication Information
If you sign up for newsletters or opt into receiving promotions:
- Your preferences for how we contact you
- Your marketing consent status
2. How We Use Your Information
We may use your personal data for the following purposes:
- To provide, operate and maintain the Site
- To process your orders, quotes or enquiries
- To communicate with you (e.g., respond to your requests, questions or feedback)
- To send you updates, newsletters, promotional materials (if you have opted in)
- To improve our services and offerings, including analysing usage patterns, trends, and site performance
- For security, fraud prevention, and legal compliance
3. Disclosure of Your Information
We may share your information under certain circumstances:
- With service providers who assist us (e.g. payment processors, courier/shipping companies, marketing/email platforms)
- With dealers or partners when required for fulfilling your order or delivery
- To comply with legal obligations (e.g. responding to subpoenas or court orders)
- To protect our rights, property, or safety, or the rights, property, or safety of others
- In case of business changes (sale, merger, acquisition, etc.), your information may be transferred as part of that transaction, with notice to you
4. Data Security
We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. This includes:
- Secure servers and encryption where appropriate
- Access control measures for staff and third parties
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we commit to continuously reviewing and improving security practices.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to:
- Enjoy basic functionality of the Site
- Analyse and improve how people use the Site
- Provide you with more relevant content and advertisements (if applicable)
You can usually disable cookies through your browser settings. However, some features of the Site may not function properly without cookies.
6. Your Rights & Choices
Depending on your location and applicable law, you may have the following rights with respect to your personal data:
- Access: You can request copies of personal data we hold about you
- Correction: You can ask us to correct any inaccurate or incomplete personal information
- Deletion: In some cases, you may request we delete your personal data
- Objection / Restriction: You may object to or ask us to restrict certain processing of your personal data
- Withdrawal of consent: If you have given consent (e.g. for marketing emails), you can withdraw it at any time
To exercise any of these rights, please contact us via the contact details listed below. We may need to verify your identity before fulfilling these requests.
7. Retention of Data
We will retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required by law.
After that period, we will securely delete or anonymize your information.
8. Third-Party Links
Our site may contain links to other websites. We are not responsible for the privacy practices or content of those other websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top. We may also notify you of material changes via the Site or by email.
10. Contact Us
If you have any questions about this Privacy Policy, want to exercise your rights, or have concerns about how we handle your data, you can contact us at:
Trojan Canopies Address: 6 Valiant Rd, Tonsley SA 5042
Phone: 1300 393 898
Email: info@trojancanopies.com.au
